General Terms and Conditions (GTC)

Ukens Dental
Version: August 2025

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts, deliveries and other services between
Ukens Dental, Owner: Hans-Hinrich Ukens, Im Spiet 7, 26506 Norden (hereinafter the “Seller”)
and business customers within the meaning of section 14 of the German Civil Code (BGB) (hereinafter the “Customer”).
No contracts are concluded with consumers within the meaning of section 13 BGB.

2. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to the Customer to submit an offer.
A contract is only formed upon our order confirmation in text form (e.g., email) or upon delivery of the goods.

3. Prices, Terms of Payment

All prices are net, plus the applicable statutory value added tax (VAT).
Unless otherwise agreed, delivery is made against invoice. The invoice amount is due for payment within 14 days of the invoice date without deduction.
No cash discount is granted unless expressly agreed in writing.

4. Delivery and Shipment

Delivery is ex warehouse at the Customer’s cost and risk.
The choice of shipping method and carrier is at the Seller’s discretion.
Risk passes to the Customer upon handover of the goods to the carrier.

5. Retention of Title

Delivered goods remain the Seller’s property until all claims arising from the contractual relationship have been paid in full.
In the event of the Customer’s breach of contract, in particular default of payment, the Seller is entitled to demand return of the goods.

6. Returns & Complaints

Returns are only accepted as a gesture of goodwill and only if the goods are in their original packaging, unused, unlabelled and undamaged.
Returns require prior approval by the Seller and issuance of an RMA number, which must be affixed clearly on the outside of the shipment.
There is no statutory right of withdrawal, as we supply business customers only.

7. Warranty (Statutory Liability for Defects)

(1) Warranty is governed by the statutory provisions of sales law (sections 434 et seq. BGB) subject to the following deviations:
(2) The warranty period is 12 months from the transfer of risk.
(3) In the event of a justified notice of defects, the Seller shall, at its option, remedy the defect or deliver a replacement.
(4) If subsequent performance fails, the Customer may reduce the price or rescind the contract.

8. Liability

(1) The Seller is liable without limitation in cases of intent or gross negligence and for injury to life, body or health.
(2) In cases of slight negligence, the Seller is liable only for breach of material contractual duties (“cardinal duties”) and limited to the typical, foreseeable damage.
(3) Any further liability is excluded.

9. Data Protection

The processing of personal data is governed by the separate Privacy Policy.

10. Final Provisions

(1) The law of the Federal Republic of Germany applies; the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
(2) Place of jurisdiction and place of performance is Norden, East Frisia, provided the Customer is a merchant (Kaufmann).
(3) Collateral agreements and amendments require written form.
(4) Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be deemed replaced by a valid provision that comes closest to the economic intent of the invalid provision.